Safety & Trust

Your safety and security are our top priorities

Identity Verification

We verify the identity of all users to ensure a safe community.

ID Verification

Users can verify their identity by uploading a government-issued ID. Verified users receive a badge on their profile, building trust in the community.

Profile Verification

Complete profiles with photos and accurate information help build credibility. We encourage all users to maintain up-to-date profiles.

Note: ID verification is optional but highly recommended. Verified users tend to receive more bookings and build better reputations.

Insurance Information

Important: Car owners should verify that their insurance policy covers peer-to-peer car sharing. Some insurance policies may not cover commercial use or rentals.

For Car Owners (Hosts)

  • Check Your Policy: Review your insurance policy to understand coverage for peer-to-peer rentals
  • Contact Your Insurer: Speak with your insurance provider about coverage options for car sharing
  • Consider Additional Coverage: Some hosts choose to purchase additional commercial insurance
  • Document Everything: Take photos before and after each rental to document the car's condition

For Renters

  • Verify Coverage: Confirm with the host that the car is properly insured
  • Your Own Insurance: Your personal auto insurance may provide coverage when driving a rental car
  • Credit Card Coverage: Some credit cards offer rental car insurance as a benefit
  • Ask Questions: Don't hesitate to ask the host about insurance coverage before booking
Disclaimer: KREWSR does not provide insurance coverage. All insurance matters are the responsibility of the car owner and renter. We recommend consulting with insurance professionals for specific coverage questions.

Safety Tips

For Renters

  • Read the listing carefully and check reviews
  • Communicate with the host before booking
  • Inspect the car thoroughly before driving
  • Take photos of any existing damage
  • Verify insurance coverage
  • Meet in a safe, public location
  • Drive responsibly and follow traffic laws
  • Return the car on time and in good condition

For Hosts

  • Keep your car well-maintained and clean
  • Take detailed photos of your car's condition
  • Check renter profiles and reviews
  • Communicate clearly about pickup/dropoff
  • Verify the renter's identity at pickup
  • Inspect the car before and after rental
  • Set clear rules and expectations
  • Keep records of all transactions

Trust & Safety Features

Review System

Both hosts and renters can leave reviews after each rental, helping build trust and accountability in the community.

Direct Messaging

Built-in messaging system allows secure communication between hosts and renters before, during, and after rentals.

Secure Payments

All payments are processed securely through PayPal. Your payment is protected until the rental period is complete.

Reporting System

Report any suspicious activity, inappropriate behavior, or safety concerns. Our team reviews all reports promptly.

Account Moderation

We monitor the platform and take action against users who violate our terms of service or engage in unsafe behavior.

24/7 Support

Our support team is available to help with any safety concerns or issues that may arise during your rental experience.

Dispute Resolution

If you encounter any issues during a rental, we're here to help:

  1. Communicate First: Try to resolve the issue directly with the other party through our messaging system.
  2. Document Everything: Take photos, save messages, and keep records of all interactions.
  3. Contact Support: If you can't resolve the issue, contact our support team with all relevant information.
  4. Review Process: Our team will review the dispute and work with both parties to find a fair resolution.
Tip: Most disputes can be resolved through clear communication. Always document the car's condition with photos before and after rental.

Need Help?

If you have a safety concern or emergency, please contact us immediately.

Contact Support View FAQ