Frequently Asked Questions (FAQ)

First, create a free account and complete your profile. Browse available cars, select your dates, and submit a booking request. For "Instant Book" listings, your booking is confirmed immediately. Otherwise, wait for the host to approve your request. Once approved, complete payment and coordinate pickup with the host.

"Instant Book" allows you to book a car immediately without waiting for host approval. When you see the "Instant Book" badge on a listing, you can confirm your booking right away, and the dates will be automatically blocked on the calendar.

You can cancel a booking from your "My Trips" page. Click on the booking and select "Cancel Booking." Please note that cancellation policies may apply, and refunds depend on the timing of your cancellation. Always communicate with the host if you need to make changes.

Before driving, thoroughly inspect the car and take photos of any existing damage. Share these photos with the host through our messaging system. If you notice significant damage that wasn't disclosed, contact the host immediately and consider contacting support if the issue isn't resolved.

Yes, if the car is available for the extended dates. Contact the host through our messaging system to request an extension. If they agree, you can modify your booking or create a new booking for the additional dates.

Create a free account, then click "New Listing" in the navigation menu. Fill out the form with your car's details: make, model, year, features, daily rate, and photos. Add a description highlighting what makes your car special. Once submitted, your listing goes live immediately.

Renters pay KREWSR when they book. As soon as the payment clears, your share (the booking total less the KREWSR service fee of 15%) is added to your My Earnings statement. KREWSR sends your balance to your bank account by bank transfer every payout cycle (currently weekly) and emails you the transfer reference. Transfers usually arrive within 1-3 business days. Add your bank details on the My Earnings page so your payouts aren't held.

"Instant Book" can increase your bookings by allowing renters to book immediately without waiting for approval. This is great if you trust the platform's review system and want more bookings. You can always decline bookings if needed, though frequent declines may affect your listing's visibility.

Go to your listing's "Manage Availability" page to block dates when your car isn't available. You can block individual dates or date ranges. The calendar automatically blocks dates when bookings are confirmed.

Take photos of your car's condition before and after each rental. If damage occurs, document it with photos and contact the renter through our messaging system. If you can't resolve the issue, contact our support team. We recommend verifying that your insurance covers peer-to-peer rentals.

Research similar cars on the platform to see competitive rates. Consider your car's age, condition, features, and location. You can adjust your pricing anytime. Start with a competitive rate to get initial bookings and reviews, then adjust based on demand.

You pay KREWSR through our secure checkout using a credit or debit card (or a PayPal balance where offered). Payments are processed by licensed payment providers, and KREWSR never stores your full card number. You should never pay a host directly for a KREWSR booking.

You're charged when you complete checkout for your booking. Your payment goes to KREWSR, which pays the host on its regular payout schedule. If your booking is cancelled and qualifies for a refund, KREWSR refunds you directly.

Yes, if the host accepts it. Listings that take cash show a Cash accepted at pickup badge, and you can choose Pay cash at pickup / delivery when you book. You pay the booking total in JMD to the host when you collect the car, and the host marks it received in KREWSR. You can switch to paying online from My Trips at any time before pickup.

Hosts: turn on "Accept cash" when you create or edit a listing. After you collect the cash, tap Mark cash received on My Bookings. The KREWSR service fee (15%) for cash bookings is deducted from your next bank payout.

See our full Refund / Return Policy. In short: cancelling more than 48 hours before pickup usually qualifies for a full refund of the rental amount; cancellations within 48 hours may receive a partial refund; no-shows are generally non-refundable. Host cancellations of paid bookings receive a full refund. Contact support with your booking ID for help.

Renters pay the total shown at checkout, with no extra fees added afterwards. Hosts pay a KREWSR service fee of 15% of each booking total, which is deducted before the host's earnings are recorded. The fee covers payment processing, customer support, and running the platform. Every deduction is shown on the host's earnings statement.

KREWSR does not provide insurance. Car owners should verify that their insurance policy covers peer-to-peer rentals. Renters should check if their personal auto insurance or credit card provides coverage for rental cars. Always confirm insurance coverage before booking. Visit our Safety page for more information.

Go to your account settings and select "Verify Identity." Upload a clear photo of a government-issued ID (driver's license, passport, or national ID). Our team reviews verification requests, and verified users receive a badge on their profile.

We have multiple safety features: ID verification, review system, secure payments, direct messaging, and a reporting system. We monitor the platform and take action against users who violate our terms. Visit our Safety page for more information.

First, try to resolve the issue directly with the other party through our messaging system. If that doesn't work, contact our support team immediately with all relevant details, photos, and documentation. We're here to help resolve disputes fairly.