Refund / Return Policy

Last updated: October 1, 2026

This Refund / Return Policy explains how cancellations and refunds work on KREWSR. Renters pay KREWSR for their booking, and KREWSR issues any approved refund. Because KREWSR provides short-term vehicle rentals (not shipped retail goods), “returns” refer to ending or cancelling a booking and returning the vehicle as agreed.

1. General principles

  • Refunds depend on who cancels, when the cancellation occurs, and whether the booking was paid.
  • Approved refunds are issued by KREWSR to the original payment method where possible. You do not need to recover money from the Host.
  • Platform fees may be non-refundable once a booking is confirmed, except where KREWSR or the Host is at fault.
  • Processing times depend on the payment provider and your bank (typically several business days after approval).

2. Renter cancellations

When you cancel Typical refund
More than 48 hours before scheduled pickup Full refund of the rental amount paid (subject to any disclosed non-refundable fees)
Within 48 hours before scheduled pickup Partial refund may apply (commonly up to 50%), or as otherwise stated on the listing
After pickup / no-show without notice Generally no refund

Cancel from My Trips where available, and message the Host. For assistance, email admin@krewsr.com.

3. Host cancellations

If a Host cancels a confirmed paid booking, the Renter is entitled to a full refund of amounts paid for that booking. Repeated Host cancellations may result in listing or account restrictions.

4. Vehicle issues and early returns

  • If the vehicle is materially not as described or unsafe at pickup, contact the Host immediately and notify KREWSR support. A full or partial refund may be approved after review.
  • Early return of a vehicle does not automatically create a refund unless agreed with the Host or approved by support.

5. Chargebacks and disputes

Please contact us before opening a bank chargeback so we can investigate. Unresolved disputes may be decided using booking records, messages, and payment logs.

6. How refunds affect Hosts

  • When KREWSR refunds a Renter, the Host’s earnings for that booking are reduced in proportion to the refund (for example, a 50% refund reduces the Host’s earnings for that booking by 50%).
  • If the Host has not yet been paid for the booking, the reduction is applied before the next payout. If the Host has already been paid, the amount is deducted from future earnings.
  • Chargebacks that are decided against KREWSR are handled the same way when the Host was responsible.
  • Every refund adjustment appears as a separate line on the Host’s Earnings statement.

7. Cash bookings

  • The same cancellation timeline applies to bookings paid in cash at pickup.
  • If you cancel a cash booking before pickup, nothing is owed and no refund is needed.
  • If a refund is due after cash has been paid, the Host refunds the Renter directly in cash or by bank transfer. KREWSR reverses its service fee on the refunded portion once the refund is confirmed.
  • If the Host and Renter cannot agree, email admin@krewsr.com. KREWSR may record an adjustment on the Host’s Earnings ledger in line with this policy.

8. How to request a refund

  1. Cancel or update the booking in your account if the option is available
  2. Message the Host with the reason
  3. Email admin@krewsr.com with your booking ID, dates, and details

9. Changes

We may update this policy by posting a revised version on this page.

Related: Terms & Conditions · Delivery Policy · FAQ